Delivery & Returns
How does delivery work?
Due to high demand, you can expect your parcel within 7-12 business days from when you are the product
Our goal is to ship your order out to you as fast as we possibly can. Depending on the product purchased, the availability of the products and size of the order placed, your order may be split into multiple shipments to expedite the shipment of your entire order.
Once the order is in the “Getting Ready to Ship” or “Shipped” status, unfortunately the order cannot be edited. If you would like to reroute an order in either status, you may be subject to the fees that apply when rerouting.
Orders cannot be cancelled once they are “In Processing”, “Getting Ready to Ship ”or “Shipped ”status.
*PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.
When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first week
If your order does not arrive within 21 business days, please contact us so that we can follow it up transport.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love Elevate. However if you do not find Elevate suitable for you we do offer a 120-day returns policy.
The product being returned must be in an good condition and returned along with the storage bag that it arrives in. You will also be responsible for the shipping and handling costs (~ $50) to return the product.
If your return item arrives without the box it came in or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Elevate please email our team at email@example.com with your order name and number, as well as the reason why you would like to return your Elevate merchandise.
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.
Once the product has been purchased and shipping, customers must go through the return process to receive a refund.
Do you have a warranty policy?
Yes, we offer a generous warranty policy. If there are any issues with the product. Please send us a video at firstname.lastname@example.org showing the product damage at the time of delivery. Do not submit a chargeback to eligible for the warranty. If you wish to refund the product, you must go through the returns process and not submit a charge back