Delivery & Returns
How does delivery work?
You can expect your parcel within 7-14 business days from when it leaves our warehouse.
*PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.
When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If your order does not arrive within 12 business days, please contact us so that we can follow it up transport.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love Elevate. However if you do not find Elevate suitable for you we do offer a 30-day returns policy.
The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in. You will also be responsible for the shipping costs to return the product.
If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Elevate please email our team at email@example.com with your order name and number, as well as the reason why you would like to return your Elevate merchandise.
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.